Privacy Policy

Last updated October 8, 2026

• Who we are
• Website visitors
• Customers & team members
• Sign-in codes
• Billing
• Fan data we process for customers
• Sharing
• Security
• Retention
• Your rights
• Contact

Who we are

SndBlstr is operated by SndBlstr LLC (“SndBlstr,” “we,” “us”), based in Denver, Colorado. SndBlstr is a business software platform that artists, managers, labels, venues, and promoters (our “customers”) use to run text-message and email marketing, release and show pages, contests, video, and ads for their own audiences.

This policy covers personal information about visitors to sndblstr.com, our customers, and the team members who sign in to customer accounts. It also explains our role with fan data, which belongs to our customers.

Website visitors and prospective customers

• Access requests: when you request access on our website we collect your name, email, company or artist name, and, if you provide it, your mobile number.
• Texts and email from us: if you give us your mobile number and agree, we may send recurring automated texts about your request and our service. Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for help. Your number and consent are never sold or shared with third parties for their marketing.
• Usage data: pages viewed, browser and device type, and referring page, collected with product analytics to understand how the site is used.

Customers and team members

• Account details: name, email, password (stored only as a secure hash by our authentication provider), the organizations you belong to, and your role.
• Onboarding details: business information the account owner provides so we can register their messaging with carriers (legal business name, address, tax ID, website, contact person, and messaging use case).
• Integrations: connections a customer authorizes (for example Meta, Shopify, and messaging or email providers). Credentials are stored encrypted and deleted when the integration is disconnected.
• Usage: actions taken in the dashboard, messages and campaigns created, and service usage needed for billing (contacts, messages, emails, video minutes).
• Support: what you send us when you contact support.

Sign-in verification codes

To protect accounts, we text a one-time code to each team member's mobile number when they sign in on a new device. The number is collected when you set up your login (or added by our team at your request) and is used only to send sign-in codes and security notices. It is never used for marketing and never shared except with the provider that delivers the codes (Twilio). If you choose “Remember this device,” a random identifier is stored in a secure cookie on that browser so it can skip the code; you can clear it by clearing your cookies, and our team can forget all of your devices on request.

Billing

Invoices and payments are handled by Stripe. Card details are entered on Stripe's pages and are never stored on our servers; we keep the billing email, plan, invoice history, and payment status. Stripe's use of your information is governed by its own privacy policy.

Fan data we process for customers

Our customers collect information from their own fans through pages and messages they run on SndBlstr — for example phone numbers, emails, names, ZIP codes, opt-in and opt-out records, message history, RSVPs, contest entries, purchases synced from their store, and link clicks. That data belongs to the customer. The customer decides what to collect and how to use it, and their own privacy policy, linked from each of their pages, governs it. SndBlstr acts as their service provider (processor):

• We process fan data only to provide the service to that customer and as they instruct, and we never sell it or use it to market to fans ourselves.
• Fan data is kept separate per customer; one customer cannot see another customer's fans.
• Opt-outs (STOP replies and unsubscribes) are honored automatically and recorded on the customer's behalf.
• Requests from fans to access or delete their data are referred to the customer; we help the customer fulfill them.

Who we share data with

• Service providers that run the platform for us, each processing data only on our instructions: hosting and database (Vercel, Supabase), messaging (Twilio), email delivery (SendGrid, Resend), payments and tax (Stripe), video (Cloudflare), and product analytics (PostHog).
• Platforms a customer connects, only as that customer directs — for example Meta, when a customer runs ads (their audience is hashed before upload), or Shopify, for their store.
• Carriers and registries, for messaging registration: the business details a customer provides for their carrier (10DLC) registration.
• Authorities, when the law requires it, and a successor if SndBlstr is involved in a merger or acquisition (under this policy).

We do not sell personal information and do not share it for cross-context behavioral advertising.

Security

Data is encrypted in transit and at rest, access is limited to staff who need it, integration credentials are encrypted, and sign-ins are protected by text-message verification codes. No system is perfectly secure; if we learn of a breach affecting your information we will notify you as the law requires.

Retention

• Account and billing records: for the life of the account and as long afterward as tax and accounting law requires.
• Sign-in phone numbers: until you change them or the account is closed.
• Fan data: as the customer directs while they are a customer; deleted or returned after the account closes, except opt-out and consent records kept to prove compliance.
• Access requests from our website: until the request is resolved, then as long as you remain opted in to hear from us.

Your rights

Depending on where you live (including under the Colorado Privacy Act, CCPA/CPRA, and GDPR), you may have the right to access, correct, delete, or export your personal information, and to object to or restrict certain processing. Email support@sndblstr.com; we may ask you to verify your identity. You can stop texts from us at any time by replying STOP. If you are a fan of one of our customers, contact that customer first — we will help them respond.

Children

SndBlstr is a business service and is not directed to children under 13. We do not knowingly collect their information; if you believe a child has given us information, contact us and we will delete it.

Changes

We may update this policy. Material changes are reflected in the “last updated” date above, and customers are notified by email.

Contact

SndBlstr LLC · Denver, Colorado · support@sndblstr.com · Terms of Service